Page 24 - 2020-2024 WSFC Utilities Strategic Plan

STRATEGIC Goals

FRAMEWORK

PRODUCT QUALITY
Vision To ensure the quality of our services by proactively
managing and safely operating our systems

A top-performing utility proactively
safeguarding public health and the
environment through a culture of
continuous improvement.

WORKFORCE
To recruit, develop, and retain a dedicated team
Mission prepared to provide water, wastewater, and solid
waste services today and tomorrow

Our dedicated team provides quality
water, wastewater, and solid waste
services to the region through
responsible use of resources.
INFRASTRUCTURE
To proactively maintain and improve our
infrastructure while ensuring compliance and
sufficient capacity
Values

Winston-Salem/Forsyth County
Utilities is committed to meeting the
needs of the region, through:
TECHNOLOGY AND INNOVATION
To develop innovative and customer-focused
Integrity
Being open and honest solutions by harnessing technology and process
improvements
Dedication
To our customers
and our employees

Quality
Providing safe
and reliable services
CUSTOMERS AND STAKEHOLDERS
Stewardship To effectively communicate, engage, and
Of our environment respond to the needs of our customers and
and public health stakeholders

FINANCIAL VIABILITY
To enhance financial stability while ensuring
product and service quality