Page 23 - 2020-2024 WSFC Utilities Strategic Plan

FISCAL YEAR 2020-2024 STRATEGIC PLAN 21

Technology and Innovation - To develop innovative and customer-focused
solutions by harnessing technology and process improvement
Technological innovation is an integral part of assuring success as a resilient
service provider. We are committed to technology solutions for all branches of
the organization, from customer service to process optimization.

Customers and Stakeholders - To effectively communicate, engage and respond
to the needs of our customers and stakeholders

We plan to increase customer and stakeholder awareness and engagement
through meeting and exceeding expectations and proactive community outreach.

Financial Viability - To enhance financial stability while ensuring product and
service quality
We are committed to thorough evaluation of financial strategies and long-term
financial planning, ensuring that financial resources are utilized efficiently and
responsibly.

MEASURES AND STRATEGIES

Progress towards goals must be assessed through various measures, or quantifiable
benchmarks. Measures inform the success of strategies—the specific approaches used to
achieve each goal. These critical elements of the Strategic Plan, as well as the Vision, Mission,
Values and Goals, are presented in the strategic framework on the following pages.