Page 19 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

As for the operating results in 2021, the Company achieved and minimizing inequality in the society; provision of
a total revenue of THB 195,654 million, an increase assistance to society and medical personnel during the
of 1% and a normalized net profit of THB 407 million, COVID-19 situation; and adoption and adaptation of the
an increase of 166% compared to that of 2020. Overall, Good Corporate Governance Principles (CG Code) of
the Company’s performance turned out to be significantly the Securities and Exchange Commission (SEC) to suit
improved in Q4, as we were able to deliver sales and the contexts of the business while reviewing Company’s
profits close to the figures achieved in the same quarter governance policies to ensure they are in line with the
of 2019 before the COVID-19 outbreak began, despite principles of good corporate governance, and upgrading
the persisting negative factors of cross-country travel the operating standards to be in line with international
that had not yet recovered. principles. The above actions resulted in the Company
being selected as a Thailand Sustainability Invesment
The results of our dedication to running our business Stock (THSI) in 2021 from the Stock Exchange of Thailand
under challenging circumstances are reflected in the and was chosen as a member of Sustainability Yearbook
awards and pride we received in 2021. For example, 2022 in the Retail Industry at its first year participating
the Asian Excellence Awards for CSR, Investor Relations, in the S&P Global Sustainability Assessment (DJSI).
and Best Corporate Communications in Asia by
Corporate Governance Asia, Hong Kong’s leading The year of 2021 has been a challenging year and a
economic magazine; Asia’s Best Employer Brand Award test for Central Retail. However, we were indeed able
granted by the Employer Branding Institute, a leading to adjust our business even more promptly and firmly
human resource institute of India, for being the best than before. It has already been proved that the rapid
(No.1) company that provides quality care for employees adaptation of the organization and personnel could
within the organization among various companies enable Central Retail to overcome many obstacles in an
in more than 38 countries throughout Asia; Top 10 “Antifragile”, or strong but flexible way. After all, I would
Reputable Retail Companies Award for Central Retail like to take this opportunity to express our appreciation
Vietnam, as being named the Best Retailer of 2021 by to all customers, partners, and employees for being
Vietnam Report Joint Stock Company based on our part of this crucial driving force that helps Central Retail
financial management capabilities, good reputation, continually enhance the business and be ready for
and also consumer and stakeholder surveys; and, sustainable growth, as well as becoming a leader in the
Global CSR Awards for Best Program Community from global retail and service arena with full pride.
th
Jing Jai Farmers’ Market Program at the 13 Annual
Global CSR Summit & Awards hosted by the Pinnacle From now until 2022, we shall keep adhering to our
Group International, Singapore. All awards and honors brand purpose of being “Central to Life” alongside
received in recognition of being a leading retailer are achieving sustainable growth by expanding the business
a result of the success that the Company aims to carry on through upgraded omnichannel platforms, deploying
and further develop to upgrade the overall performance. new technologies and digital to accelerate growth of core
business groups, both domestically and internationally,
In addition to the continuous business development as well as collaborating with international partners and
in 2021, the Company has elevated the organization creating new businesses that resonate with the global
to meet international standards at the global level trends and consumer demands while also expanding
in the context of environmental, social sustainability, the business under the concept of Inclusive Growth
and governance through a number of projects. to accomplish inclusive success with partners for
These projects include Journey to Zero, which aims to sustainable growth.
reduce the amount of solid waste at source, promote
waste sorting in the right way, switch to renewable energy,
and increase green areas; careers for the disabled Yol Phokasub
where the Company has cooperated with public, (Mr. Yol Phokasub)
private sectors and local municipalities to drive equal Chief Executive Officer
opportunities for people with disabilities, unlocking career
opportunities, enhancing potentials of the handicapped,

Annual Report 2021 (Form 56-1 One-Report) 19 19