Page 16 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

MESSAGE FROM THE CHAIRMAN

Dear Shareholders,

Central Retail Corporation has long been conducting its retail business in parallel with social responsibility, clear
corporate goals and steps towards becoming a model organization for sustainable development and the future of
retail business. Our mission is to operate a business that realizes not only the short-term solution but also the long-
term impact, focusing on quality over quantity, and committed to quality growth in the eyes of all stakeholders,
including customers, employees, business partners, communities and society. The Company emphasizes Creating
Shared Values (CSV) based on the principles of organizational development through a business concept
under sustainability, which is consistent with the ESG concept, namely Environment, Social and Governance.

E – Environment. We place significant
importance on waste management under
the principle of the Circular Economy that
consists of Reuse, Reduce and Recycle,
including the use of environmentally
friendly packaging, elimination of single-
use plastic bags and promoting reuse. One
exemplary project is “Journey to Zero” which
creates cooperation among all business
groups, with an aim to reduce solid waste
and promote carbon reduction through the
development of the value chain and effective
management, whether to reduce the use
of single-use plastic and food wastage,
and to modify compostable packaging,
for example. The project also includes
collaboration with the Scholars of Sustenance
Foundation (SOS) to donate excess food
from daily sales to vulnerable groups of
people in the community, and to reduce
food waste generation through a more
efficient system management development.

S – Social. We understand that for the
organization to develop further, it requires
personnel with potential. We pay great
attention to the occupational health and
working environment for the good life quality
of all employees. We are always ready to
enhance employees’ potential in all levels of
the organization and create job opportunities
for all groups of people, including employees
with disabilities. We ensure their sustainable
career path and their independence. We
also comply to the principle of human rights
respect, with some examples of important
projects such as the Contact Center for
People with Disabilities, in collaboration
16 Annual Report 2021 (Form 56-1 One-Report)