Page 2 - QuarterlyNewsletter_Nov2017

GMFS NAMED AS ONE A MESSAGE FROM TEE

OF THE BEST PLACES

TO WORK...AGAIN! As we approach the end of the year, I thought it would be appropriate to discuss some

of the significant developments and investments GMFS is aggressively working on to
continue to position us for greater success. Today I want to cover two areas of opportunity
we are focused on— Technology and Customer Experience.

As evidenced by the number of recent articles, research findings and the annual MBA
conference, technology is going to play an even more significant role in the Mortgage
MESSAGE FROM TEE 3 Industry. This technology shift for the Mortgage industry is being fueled by consumer
expectations, regulatory changes and the need for more efficient operations. Successful

WHOLESALE NEWS 4-5 early adapters will be poised to increase their market share and reduce costs.
Tee at beam signing celebrating
Also, like many Mortgage companies, we definitely had our share of lessons learned as
RETAIL NEWS 6-7 a result of the recent disasters. Based on this experience and customer feedback, we structural completion of the new
OLOL Children’s Hospital where
are determined to make positive, permanent changes to address those opportunities. GMFS will have a named room
EMPLOYEE NEWS & HIGHLIGHTS 8-9
We did it again! The Greater Baton Technology Improvements for Our Loan Operating System
PEOPLE WHO POWER GMFS 10 Rouge Business Report has once When it comes to our current Loan Operating Systems (LOS) by Mortgage Builder, I think we all know its issues and

again named GMFS LLC as one of the limitations that dramatically affect our operational efficiency. As part of our LOS research, we have met with more than
DEPARTMENT SPOTLIGHT 11 6 different LOS providers (including Mortgage Builder) and have determined that we will be making a complete LOS
Best Places to Work in Baton Rouge, upgrade! This change will require a significant financial investment and will draw upon many staff resources over the 5-6

MARKETING 12-13 Louisiana! month implementation. As we proceed on this major endeavor, we will be gathering more input from a broader group and
I would personally appreciate your full engagement and enthusiasm!
SOCIAL MEDIA TIP 14-15 GMFS was also named Best Places to
Work in 2016. Great Customer Experience is Critical Before and After the Close
MEET OUR CRISTO REY INTERNS 16-17 Did you know that the largest financial asset of GMFS is the servicing rights for the more than 35,000 loan customers we
The rankings of the winning support every month over the life of their loan?
GMFS STRONG 18
companies were released October Along those lines, the disaster recovery challenges for GMFS and our impacted customers were made much more

TEAM GMFS- HURRICANE HARVEY UPDATE 19 11th and GMFS ranked 4th out of difficult as a result of our Sub Servicer whose performance showed little improvement over time. Therefore, we realized
we must make a change. That’s why we are seeking a new sub-servicing partner with a proven track record for delivering
50 in the Large Baton Rouge, LA a great customer experience that aligns with our mission of CHANGING LIVES and delivering Great Mortgage Financial
BIRTHDAYS & WORK ANNIVERSARIES 20-21 companies category! Solutions! An internal search team appears to have found a mortgage servicer with a track record and reputation for using

a proper balance of human touch and technology to consistently deliver a great customer experience. We will provide
See the full list of 2017 Best Places more information over the next 3 months as we progress with this very pivotal change.
to Work winners for Baton Rouge, FYI, 14 months after the 2016 Louisiana floods, we still have 400 customers in Forbearance. However, the vast majority
of our nearly 2,000 impacted customers are now in the 3 month trial period of their loan modification.
LA companies with 250 or more U.S.
employees. 2017 has been a very good year and with your continued support, GMFS is positioning ourselves for continued greatness.
Thank you for all you do every day to make our company successful and fulfilling our mission of CHANGING LIVES!

REINDEER GAMES ARE COMING...THURSDAY, DECEMBER 14 TH