Page 189 - The Design Thinking Playbook

What do we have to pay attention to in the individual phases?

We have all organized workshops at one point and assumed the role of moderator or facilitator. Basically, In the end, the important thing is that we have achieved the right
there are four simple steps in the planning and implementation that we would like to summarize again as results and created a “Wow!” experience that either generates a
follows: momentum for changes or else has taught us something upon which
we can build.
1. Determine the context The facilitator always concentrates on the group and tries to encour-
2. Carry out the planning age, empower, and enable it. These are the three Es of the facilitator.
3. Implement according to demand
4. Initiate reflection and learning ENABLE!
EMPOWER!
ENCOURAGE!

1. CONTEXT 2. PLANNING 3. IMPLEMENTATION 4. REFLECTION

• Why? • What exactly? How? Who? • How is the group doing? • Goals achieved?
• What are we sup- When? Where? • Are we in flow? • Next steps?
posed to achieve? • Who does what? • Will we achieve the goals • What went well?
• What do we need? this way? • What would be even better?
• Do we have to adapt?

• Assumptions • The right process • Preparation, e.g., space • Reflect and learn
• Desired result • The right participants • Welcome/warmup • Continuation
• Goals • The right environment/ • Sequence/methods/
space facilitation
• The right information • Conclusion
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