Page 190 - The Design Thinking Playbook

KEY LEARNINGS

Perform facilitation

• Create relationships and foster the participation of each and every member.
• Clarify the meaning and purpose prior to the workshop.
• Plan carefully the process, the selection of participants, the environment, and the necessary information.
• Pay heed to a good team makeup. Use the ARE IN formula.
• Use tools and methods such as visual facilitating or world café, adapted to the situation.
• Create space for diversity: for example, of cultures, points of view, genders, nationalities, hierarchy levels, and functions.
• Use creativity methods, such as brainstorming, and guide the participants through difficult phases in the process (e.g.,
the groan zone).
• Assume a positive attitude and ensure the well-being of the participants.
• Always keep the nine principles for facilitators in mind (e.g., that relevant information is shared and that the goals of the
workshop are clear to one and all).

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