Page 263 - The Design Thinking Playbook

EXPERT TIP

Hand over responsibility to squads

When implementing market opportunities in large organizations, we cannot avoid measurability. The
dimensions of traditional balanced scorecard approaches and well-known key performance indicators are
not expedient and should be replaced with new questions. In particular, if the company is in a transfor-
mation phase, they must be reconsidered and/or discarded. We recommend including the key elements
of a future-oriented organization in the cause-and-effect chain. The ability to think in ecosystems and the
passion of teams for the execution of the mission can be crucial elements of management.

262