Page 26 - Strive "Records Management"

Dato' Aliff Syukri

At the early age of every teenagers who was still
looking for the purpose of life, he was having fun
and working hard in making money. For 32 years
old young man he manage in making his business
become successful with his determination,

commitment, courage that transcends everything
else. Now with his empire "D’Herbs Holding (M)
Sdn. Bhd.’s" he become one of successful

"Terlajak Laris" businessman in Malaysia.

To become successful like him records management strategies is very

importance . With effective records management its help him in order of to
enhance customer service. But there also have challenges to provision of
quality customer service.

Challenge to Provision of
Quality Customer Service

caliber or records

offices
inadequate staff

lack of vital records

management tools
retention schedules

security & protection of
archives & records

inadequate & poor
storage space REFERENCES

lack of cooperation from 1. DATO’ ALIFF SYUKRI – THE EMPIRE OF
”TERLAJAK LARIS”. (2019). Retrieved from
customer consumerinfo.

2. Record keeping for small business. (n.d.).
3. Records Management System (RMS). (n.d.).
Retrieved from techopedia.
4. Yunus, D. P. (2004). THE CHALLENGES IN
THE TRAINING OF RECORDS
PROFESSIONALS.

Nurzana Irfazira Abady Alwi 15