Page 23 - Strive "Records Management"
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DIMENSION OF CUSTOMER
SERVICE
AUTHENCITY RESPONSIVENESS
Dependable Helpfulness
Accuracy Promptness
Performance
TANGIBLE COMPENTENCY
Physical facilities Qualification
Equipment Professional training
Personnel
Communication material Skills
COURTESY COMMUNICATION
Politeness Keep customer
Respect information
consideration Listen well to customer
Kindliness
EMPATHY ASSURANCE
Able to understand Guarantee and
others feeling and promise that we
experience make with customer
KEY TO CREATE Developed or hire information management
professionals
AN EFFECTIVE Create classification of scheme
Develop a metadata model
RECORDS
Leverage broad staff quality control
MANAGEMENT Ensure records management representation
Invite regular inputs
SYSTEM Create buy-in by engaging stakeholders and
invite on-going feedback
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