Page 26 - Appointments and Referrals Seminar U.S.A. RW220_1017
P. 26

MANAGING





                       OBJECTIONS















                                                   LCO




















                   LISTEN                                                                OFFER








                                                   CONFIRM


              Use                                                                   Alternative

              communication                                                         solutions.
              techniques.
                                                                                    Customer
              Determine the                                                         solves

              real objection.                  Understand the                       objection.
                                               objection clearly.

                                               Use closed questions
                                               and pause.
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