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77                                         Nadia Safian (2021)




            ⬛ 1.0 INTRODUCTION

            1.1  COMPANY BACKGROUND
                        The second-hand clothing trade can be traced back to the origin of the clothing industry. Before the Middle Ages and the European
            Renaissance, the second-hand clothing trade was a way for the poor to buy better, more fashionable clothing. Thrift shopping, or purchasing
            second-hand  goods,  was  originally  a  way  for  people  to  buy  basic  necessities  that  they  might  not  otherwise  have  been  able  to  afford.
            (Chan,2020). The other way around in today’s world, the avid buyer of secondhand goods has grown in the larger number than before.The
            secondhand market is widely describes as the durable trade or semi-durable goods which had one or more preceding owner (Durif, Arcand,
            Ertz and Connolly, 2018). The second or later end users may not receives the same shape as for the new goods, however, they will enlighten
            the significant benefits of supporting a sustainable choice, fair labor right, affordable price and high style. Supporting the greener has helped
            to  reduce  the  world’s  overflowed  landfills  and  also  eliminating  all  humanity’s  carbon  emission.  Buying  secondhand  final  goods  also
            contributes to the people, the rumour of fast fashion industries were violated the right of human labour has found to be true. The concept
            described a shorter delivery time, which can shorten the production process and speed up the work, thereby shortening the life cycle (Barnes,
            Lea, Bhardwaj and Fairhurst, 2010). Pesticides the garment workers around the world to achieve their expectation of high volume production
            has gone beyond a normal person capability. On the other sight, thrift are usually small local businesses that run businesses and support the
            community. Due to the supervision of local authorities, it is much easier to provide fair wages. The views of the good insight brought an
            expand to the secondhand market that either in physical or  online purchasing environment.  The negative drawbacks it has on the environment
            has declined consumer consumption and increased the willingness to discontinue their purchasing intention.
                   Bundle4home named after the acronym of ‘Bundle for home’. The brand name was entitled to portray in consumer view that the
            business allocates in selling secondhand items for the ground they are living in. Bundle4home founded by Wan Nur Amiza Binti Wan Adnan
            was  incorporated  in  September  2020  and  established  in  November  7,2020. The business owned under Sa Izz Resources Enterprise, is
            operating at 51, Jalan Niaga 11, 81900 Kota Tinggi, Johor. It is the first brand and business line that the company has brought to the market,
            Bundle4home is offering the secondhand product line from the household items to clothes. The business is fully managed by its founder and
            hired  two  employees  with  the  position  of  store  supervisor  and  online  supervisor  respectively.Their  mission  is  to  bring  the  treasure  in
            secondhand goods from wide range of styles at the most affordable price. Bundle4home emphasizing that everyone can live their day in cosy
            and  comfort  without  costing  a  huge  amount  of  money.  Hence,  aside  from  the  social class, now all of the people is able to pay for high
            quality goods to be worn in their home. Furthermore, Bundle4home is distinguish the secondhand customer experiences by enlighten the
            environment in their physical store, they are creating the bright and minimal atmosphere, pleasant smells and enjoyable experience in order
            to change the skeptics thought of stuffy and crowded space in every thrift store. That beside the point, the business is objected to encourage
            sustainable purchase and expand the larger growth of revenues. As become as new to the market, henceforward they are aiming to make the
            brand well known and expand franchises all around the Malaysia.

              1.2  BACKGROUND OF THE PROBLEM
                   The small  business sectors involves as an crucial role for the overall economy,typically accounting for the net performance growth
            increased of 2.6 percent and 3.5 percent of employment in Malaysia. (DOSM, 2019). The Covid-19 pandemic has presented small businesses
            and  their  owners  with  unprecedented  challenges  as demand subsides, the supply chain is disrupted and production is slowed






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