Page 836 - MARSIUM'21 COMP OF PAPER
P. 836

837                                       JieQi & Mazilah (2021)



          Nguyen,  H.  T.,  Nguyen, H.,  Nguyen, N. D., & Phan, A. C.  (2018).  Determinants of  customer  satisfaction  and loyalty  in  Vietnamese
          life-insurance setting. Sustainability, 10(4), 1151.

          Ok, S., Suy, R., Chhay, L., & Choun, C. (2018). Customer satisfaction and service quality in the marketing practice: Study on literature review.


                                                                      th
          Pallant, J, (2015), SPSS survival manual: a step guide to data analysis using SPSS 6  edition. Australia: Publish Allen & Unwin.
          Peter Chan (2020)MALAYSIA PRINTING INDUSTRY OUTLOOK & TREND 2020
          https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjHrv_bw7PxAh
                  UHzzgGHUo6BZcQFjAAegQIBRAD&url=http%3A%2F%2Fwww.pmas.sg%2Ffiles%2Fsubscribers%2F720c56d5-beb7-
                  4f90-a45e-c46405e1a68a%2FUploads%2FMalaysia.pdf&usg=AOvVaw31ZKfXnu6r62zgisHbjnNM
          Izogo, E. E., & Ogba, I. E. (2015). Service quality, customer satisfaction and loyalty in automobile repair services sector.

          International
          Perneger, T. V., Courvoisier, D. S., Hudelson, P. M., & Gayet-Ageron, A. (2015). Sample size for pre-tests of questionnaires. Quality of
          Life Research, 24(1), 147-151.
          Rimawan, E., Mustofa, A., & Mulyanto, A. D. (2017). The influence of product quality, service quality and trust on customer satisfaction and
          its impact on customer loyalty (Case Study PT ABC Tbk). International Journal of Scientific & Engineering Research, 8(7), 2330- 2336.

          (2019,              December  17).    5      Reasons Why   Print   Will  Still   Be   Important    In
                   2020.      Retrieved   from http://web.archive.org/web/20210125083039/https://www.dornans.co.uk/print/5-reasons-why-
          print-will-still-be-important-
                  in-2020

          Sari, D. A. T., & Giantari, I. G. A. K. (2020). Role of Consumer Satisfaction in Mediating Effect of Product Quality on Repurchase
          Intention. International Research Journal of Management, IT and Social Sciences, 7(1), 217-226.
          Singh, H. (2006). The importance of customer satisfaction in relation to customer loyalty and retention. Academy of Marketing Science,

          60(193-225), 46.
          Susanti,  N.,  &  Jasmani,  J.  (2020).  The  Influence  of  Product  Quality  and  Service  Quality  on  Customer  Satisfaction  at  Mitra  10 in
          Depok.

          Jurnal Office, 5(2), 75-84.
                                                              th
          Tabachnick, B. G., & Fidell, L. S. (2007). Using Multivariate Statistic (5  edition ed.) Boston, MA: Pearson Education. Inc.
          Wantara,  P.,  &  Tambrin,  M.  (2019).  The  Effect  of price  and  product  quality  towards  customer  satisfaction  and  customer  loyalty  on
          Madura batik. International Tourism and Hospitality Journal, 2(1), 1-9.
          YUSUF, M., NURHILALIA, N., & PUTRA, A. H. P. K. (2019). The Impact of Product Quality, Price, and Distribution  on Satisfaction
          and Loyalty. The Journal of Distribution Science, 17(10), 17-26.
          Zena,  P.  A.,  &  Hadisumarto,  A.  D.  (2013).  The  study  of the  relationship  among  experiential  marketing,  service  quality,  customer
          satisfaction, and customer loyalty. ASEAN marketing journal.

          http://web.archive.org/web/20210125083039/https://www.dornans.co.uk/print/5-reasons-why-print-will-still-be-important-in-2020













                                                                                                               837
   831   832   833   834   835   836   837   838   839   840   841