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Liu, N., van de Ven, P. M., and Zhang, B. (2019). Managing appointment booking under customer choices. Management Science, 65(9),
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Marikar, S. (2020, February 6). Almost Half of Your Visitors Leave Your Website If They See 1 of These 3 Things. Inc.Com. Retrieved
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Memon, M. A., Ting, H., Cheah, J.-H., Thurasamy, R., Chuah, F., and Cham, T. H. (2020). SAMPLE SIZE FOR SURVEY RESEARCH:
REVIEW AND RECOMMENDATIONS. Journal of Applied Structural Equation Modeling, 4(2), 1–20. https://jasemjournal.com/wp-
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Mooi, E., Sarstedt, M., & Mooi‐Reci, I. (2018). Market Research: The Process, Data, and Methods Using Stata. Singapore: Springer.

Mustafa, S. Z., Kar, A. K., & Janssen, M. F. W. H. A. (2020). Understanding the impact of digital service failure on users: Integrating Tan’s
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Oakley, J., Bush, A. J., Moncrief, W. C., Sherrill, D., and Babakus, E. (2021). The role of customer entertainment in B2B sales strategy:
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Omair, A. (2015). Selecting the appropriate study design for your research: Descriptive study designs. Journal of Health Specialties, 3(3),
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Pee, L. G., Jiang, J., and Klein, G. (2018). Signaling effect of website usability on repurchase intention. International Journal of Information
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Pengnate, S. F., & Sarathy, R. (2017). An experimental investigation of the influence of website emotional design features on trust in
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Petchko, K. (n.d.). Multiple Regression Analysis - an overview | ScienceDirect Topics. Multiple Regression Analysis. Retrieved June 30,
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Plomin, D. (2021, June 29). Industry 4.0: Accelerate digital transformation technologies for a competitive advantage | Explore Our Thinking
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Rahi, S. (2017). Research design and methods: A systematic review of research paradigms, sampling issues and instruments
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Renfroe, L. (2021, March 2). 4 Reasons Your Salon Should Offer Online Booking. Salon Today. Retrieved June 20, 2021, from
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Russel, J. (2017, November 6). Kaodim raises 7 million. Tech Crunch. Retrieved 202–10-12, from
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Sarmah, B., Rahman, Z., and Kamboj, S. (2017). Customer co-creation and adoption intention towards newly developed services: An empirical
study. International Journal of Culture, Tourism and Hospitality Research.

Setiawan, N., Tarigan, V. C. E., Sari, P. B., Rossanty, Y., Nasution, M. D. T. P., and Siregar, I. (2018). Impact Of Cybercrime In E-Business And
Trust. Int. J. Civ. Eng. Technol, 9(7), 652-656.

Shetty, D. V., Rao, B. P., Prakash, C., and Vaibhava, S. (2020, December). Multiple regression analysis to predict the value of a residential
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Shona, S. (2016, May 23). Kaodim vs. ServisHero. Demystify Asia. Retrieved June 20, 2021, from http://www.demystifyasia.com/kaodim- vs-
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