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APPENDIX

Variables measuring items N (Valid) Reliability Score (Cronbach’s Alpha)
Usability 150 0.861
1. The website quality adequately meets my information needs.
2. The information on the website is effective.
3. I can interact with the website to obtain information that is tailored to
my needs.
4. I feel safe in transactions on the website.
5. I trust the website with my personal information.
6. The website loads quickly.
Ease of Use 150 0.871
1. The website pages are easy to read.
2. The website texts are easy to read.
3. The website labels and pictures are easy to understand.
4. The website is easy to operate.
5. I can easily become skilled in using the website.
Entertainment 150 0.895
1. The website is visually pleasing.
2. The website is visually appealing.
3. The website design is fashionable.
4. The website design is innovative.
5. I feel happy when I use the website.
Complementarity 150 0.837
1. The website fits with my image of the company.
2. The image of the website matches that of company.
3. The website allows online transactions.
4. I can finish my business with the company easier over the website than
over the phone or email.
5. Using the website is easier than calling a representative on the phone.
E-Trust 150 0.903
1. The website can handle sales transactions over the internet.
2. The website fulfils its promise.
3. The website provides reliable information.
4. The website design considers the needs of consumers.
5. The website recommendations are made of mutual interests.
Online Booking Intention 150 0.898
1. I am willing to book home maintenance / repair services using the
website.
2. I plan to book home maintenance / repair services using the website.
3. I may book home maintenance / repair services using the website in the
next 12 months.
4. I prefer to use the website when making bookings for home
maintenance / repair services.

Table 3 shows the reliability scores for dependant and independent variables.

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