Page 57 - MALAYSIAN PATIENT SAFETY GOALS

PATIENT SAFETY GOAL 8: TO IMPROVE CLINICAL

COMMUNICATION BY IMPLEMENTING CRITICAL VALUES

PROGRAMME

KPI 13: PERCENTAGE OF CRITICAL VALUES NOTIFIED WITHIN

30 MINUTES OR LESS

INTRODUCTION

Critical value is defined as any test result that may require rapid clinical
attention to avert significant patient morbidity and mortality.
Failure of timely communication and follow up of critical laboratory

values (results) can lead to delay action being taken which may lead to
morbidity or mortality.

OBJECTIVE
Improve communication of critical value of laboratory results

ROLES AND RESPONSIBILITIES OF NURSES

1.Education and training

• Conduct Continuous Nursing Education (CNE) at Hospital /
Department / Unit levels
- Effective communication
- Importance of knowing the parameters and the critical values.

- Knowledge on turn around time on laboratory tests
- Reinforce the work process of critical values and

immediate action

•Orientation

- To all new staff
- Introduced work process (Refer Flow chart)
• Bed side teaching

By Nursing Supervisor
By Nursing Sister

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