Page 164 - leadership-experience-2008

CikguOnline
CikguOnline
CHAPTER 5: LEADERSHIP MIND AND HEART 145

Exhibit 5.4 Eight Families of Emotions

Enjoyment

Anger Fear

Love
Disgust Surprise

Shame Sadness

• Love: acceptance, respect, friendliness, trust, kindness, affinity, devotion,
adoration, infatuation.
• Surprise: shock, astonishment, amazement, wonder.
• Disgust: contempt, disdain, scorn, abhorrence, aversion, distaste, revulsion.
• Shame: guilt, embarrassment, chagrin, remorse, humiliation, regret,
mortification, contrition.
Leaders who are attuned to their own feelings and the feelings of others can
use their understanding to enhance the organization. For example, studies of hap-
piness in the workplace fi nd that employee happiness can play a major role in
organizational success. And a Gallup Management Journal survey emphasizes
that leaders, especially frontline supervisors, have a lot to do with whether em-
ployees have positive or negative feelings about their work lives.
42
The Components of Emotional Intelligence
The competencies and abilities of emotional intelligence are grouped into four
43
fundamental categories, as illustrated in Exhibit 5.5. It is important to remember
that emotional intelligence can be learned and developed. Anyone can strengthen
his or her abilities in these four categories.
Self-awareness might be considered the basis of all the other competencies. It Self-awareness
Self-awareness
the ability to recognize and
includes the ability to recognize and understand your own emotions and how they the ability to recognize and
understand your own emotions
understand your own emotions
affect your life and work. People who are in touch with their emotions are better
and how they affect your life
and how they affect your life
able to guide their own lives. Leaders with a high level of self-awareness learn to and work
and work
trust their “gut feelings” and realize that these feelings can provide useful informa-
tion about difficult decisions. Answers are not always clear as to whether to propose

a major deal, let an employee go, reorganize a business, or revise job responsibilities.
When the answers are not available from external sources, leaders have to rely on
their own feelings. This component also includes the ability to accurately assess
your own strengths and limitations, along with a healthy sense of self-confi dence.
Self-management, the second key component, includes the ability to control dis- Self-management
Self-management
the ability to control disruptive
ruptive, unproductive, or harmful emotions and desires. An interesting experiment the ability to control disruptive
or harmful emotions
or harmful emotions
from the 1960s sheds some light on the power of self-management. A group of