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For each item below, rate how well you display the 15. Engage in intimate conversa-
behavior described. Before responding, try to think of tions with others. _______ _______
actual situations in which you have had the opportunity 16. Accurately reflect people’s
to use the behavior. Indicate whether each item below feelings back to them. _______ _______
is Mostly False or Mostly True for you.

Mostly Mostly Scoring and Interpretation
False True Sum your Mostly True responses to the 16 questions
1. Associate different internal to obtain your overall emotional intelligence score.
physiological cues with dif- Your score for self-awareness is the total of questions
ferent emotions. _______ _______ 1, 5, 11, and 13. Your score for self-management is the
2. Relax when under pressure total of questions 2, 8, 12, and 14. Your score for social
in situations. _______ _______ awareness is the sum of questions 3, 6, 9, and 15.
3. Know the impact that your Your score for relationship management is the sum of
behavior has on others. _______ _______ questions 4, 7, 10, and 16. This questionnaire provides
some indication of your emotional intelligence. If you
4. Initiate successful resolution
received a total score of 14 or more, you are certainly
of conflict with others. _______ _______
considered a person with high emotional intelligence. A
5. Know when you are becom-
score from 10 to 13 means you have a good platform
ing angry. _______ _______
of emotional intelligence from which to develop your
6. Recognize when others are
leadership capability. A score of 7 to 9 would be moder-
distressed. _______ _______
ate emotional intelligence. A score below 7 indicates
7. Build consensus with others. _______ _______
that you realize that you are probably below average in
8. Produce motivation when emotional intelligence.
doing uninteresting work. _______ _______
For each of the four components of emotional
9. Help others manage their intelligence—self- awareness, self-management, social
emotions. _______ _______ awareness, and relationship management—a score of 4
10. Make others feel good. _______ _______ is considered high, whereas a score of two or less would
11. Identify when you experi- be considered low. Review the discussion in this chapter
ence mood shifts. _______ _______ about the four components of emotional intelligence and
12. Stay calm when you are the think about what you might do to develop those areas
target of anger from others. _______ _______ where you scored low. Compare your scores to those
13. Know when you become of other students. What can you do to improve your
defensive. _______ _______ scores?
14. Follow your words with
Source: Adapted from Hendrie Weisinger, Emotional Intelligence at
actions. _______ _______ Work (San Francisco: Jossey-Bass, 1998), pp. 214–215.

Emotional intelligence is also important for leaders because the emotional
state of the leader impacts the entire group, department, or organization. Most of
us recognize that we can “catch” emotions from others. If we’re around someone
who is smiling and enthusiastic, the positive emotions rub off on us. Conversely,
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someone in a bad mood can bring us down. This emotional contagion means
that leaders who are able to maintain balance and keep themselves motivated are
positive role models to help motivate and inspire those around them. The energy
level of the entire organization increases when leaders are optimistic and hopeful.
The ability to empathize with others and to manage interpersonal relationships
also contributes to motivation and inspiration because it helps leaders create feel-
ings of unity and team spirit.

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