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Chapter 9

Your Leadership Challenge Chapter Outline
After reading this chapter, you should be able to: 260 How Leaders Communicate
263 Leading Strategic Conversations
• Act as a communication champion rather than just as an information
processor. 272 The Leader as Communication
Champion
• Use key elements of effective listening and understand why listening 274 Selecting Rich Communication
is important to leader communication. Channels
• Recognize and apply the difference between dialogue and discussion. 278 Using Stories and Metaphors
280 Informal Communication
• Select an appropriate communication channel for your leadership 281 Communicating in a Crisis
message.
In the Lead
• Use communication to influence and persuade others. 265 James F. Albaugh, Boeing Integrated
Defense Systems
• Effectively communicate during times of stress or crisis.
270 Aylwin B. Lewis, Sears Holdings
Corp.
283 Anne Mulcahy, Xerox Corp.
Leader’s Self-Insight
262 Am I Networked?
268 Listening Self-Inventory
274 Communication Apprehension
Leader’s Bookshelf
272 Crucial Conversations: Tools for
Talking When Stakes Are High
Leadership at Work
284 Listen Like a Professional
Leadership Development: Cases
for Analysis
286 The Superintendent’s Directive
287 Imperial Metal Products

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