Page 30 - UNIT 1.2 LEADERSHIP SKILLS - Effective leadership skills
P. 30
CikguOnline
CikguOnline
The following tactics will assist managers in
becoming more effective coaches:
1. Be specific, not general, in describing behavior
that needs improvement.
2. Be descriptive, not evaluative, when
describing what was wrong with the work
performance.
Coaching 3. Be certain that the feedback is not self-serving
but meets the needs of the employee.
4. Direct the feedback toward behavior that can
be changed.
5. Use sensitivity in timing the feedback.
6. Make sure that the employee has clearly
understood the feedback and that the
employee’s communication has also been
clearly heard.
