Page 34 - UNIT 1.2 LEADERSHIP SKILLS - Effective leadership skills
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                                                                                   • Decision making is a complex, cognitive

                                                                                      process often defined as choosing a


                                                                                      particular course of action.






                                                                                   • Encarta World English Dictionary (2009a)
                  Decision                                                            defines decision making as “the process


                                                                                      of making choices or reaching

                  making                                                              conclusions”







                                                                                   • Decision making is usually triggered by a


                                                                                      problem but is often handled in a

                                                                                      manner that does not focus on

                                                                                      eliminating the underlying problem.
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