Page 34 - UNIT 1.2 LEADERSHIP SKILLS - Effective leadership skills
P. 34
CikguOnline
CikguOnline
• Decision making is a complex, cognitive
process often defined as choosing a
particular course of action.
• Encarta World English Dictionary (2009a)
Decision defines decision making as “the process
of making choices or reaching
making conclusions”
• Decision making is usually triggered by a
problem but is often handled in a
manner that does not focus on
eliminating the underlying problem.

