Page 114 - Essentials of Nursing Leadership and Management, 5th Edition
P. 114
CikguOnline
2208_Ch07_091-102.qxd 11/6/09 5:57 PM Page 101
chapter 7 | Dealing With Problems and Conflicts 101 CikguOnline
Ehrlich, H.J. (1995). Prejudice and ethnoviolence on campus. Rondeau, K.V., & Wagar, T.H. (2002). Reducing the hospital work-
Higher Education Extension Service Review, 6(2), 1–3. force: What is the role of human resource management
Fiumano, J. (2005). Navigate through conflict, not around it. practices? Hospital Topics, 89(1), 12–18.
Nursing Management, 36(8), 14, 18. Sanon-Rollins, G. (2000). Surviving conflict on the job. Nursing
Forman, H., & Merrick, F. (2003). Grievances and complaints: Spectrum Career Fitness Guide, 6767–6868. Barrington, Ill.:
Valuable tools for management and for staff. Journal of Gannett.
Nursing Administration, 33(3), 136–138. Schwartz, R.W., & Pogge, C. (2000). Physician leadership:
Hart, L.B., & Waisman, C.S. (2005). The Leadership Training Activity Essential skills in a changing environment. American Journal
Book. N.Y.: AMACOM. of Surgery, 180(3), 187–192.
Haslan, S.A. (2001). Psychology in Organizations. Thousand Oaks, Shapiro, R.M., & Jankowski, M.A. (1998). The Power of Nice. N.Y.:
Calif.: Sage. John Wiley & Sons.
Horton-Deutsch, S.L., & Wellman, D.S. (2002). Christman’s Siu, H., Laschinger, H.R.S., & Finegan, J. (2008). Nursing profes-
principles for effective management. Journal of Nursing sional practice environments: Setting the stage for con-
Administration, 32, 596–601. structive conflict resolution and work effectiveness. Journal
Jordan, P., & Troth, A.C. (2004). Managing emotions during team of Nursing Administration, 38(5), 250–257.
problem solving: Emotional intelligence and conflict Smialek, M.A. (2001). Team Strategies for Success. Lanham, Md.:
resolution. Human Performance, 17(2), 195–218. Scarecrow Press.
Ketter, J. (1994). Protecting RNs with the Fair Labor Standards Sportsman, S. (2005). Build a framework for conflict assessment.
Act. American Nurse, 26(9), 1–2. Nursing Management, 36(4), 32–40.
Lazoritz, S., & Carlson, P.J. (2008). Descriptive physician behavior. Tappen, R.M. (2001). Nursing Leadership and Management:
American Nurse Today, 3(3), 20–22. Concept and Practice. Philadelphia: FA Davis.
Martin, R.H. (June 2001). Ruling may limit ability to unionize. Thompson, L., & Fox, C.R. (2001). Negotiation within and between
Advance for Nurses, 9. groups in organizations: Levels of analysis. In Turner, M.E. (ed.).
McDonald, D. (2008). Revisiting a theory of negotiation: The Groups at Work, 221–266. Mahwah, N.J.: Laurence Erlbaum.
utility of Markiewicz (2005) proposed six principles. Tjosvold, D., & Tjosvold, M.M. (1995). Psychology for Leaders:
Evaluation and Program Planning, 31(3), 259–265. Using Motivation, Conflict, and Power to Manage More
McElhaney, R. (1996). Conflict management in nursing Effectively. N.Y.: John Wiley & Sons.
administration. Nursing Management, 27(3), 49–50. Van de Vliert, E., & Janssen, O. (2001). Description, explanation,
McVicar, A. (2003). Workplace stress in nursing: A literature and prescription of intragroup conflict behaviors. In Turner,
review. Journal of Advanced Nursing, 44(6), 633–642. M.E. (ed.). Groups at Work, 267–297. Mahwah, N.J.: Laurence
Patterson, K., Grenny, J., McMillan, R., & Surtzler, A. (18 March Erlbaum.
2003). Crucial conversations: Making a difference between Vivar, C.G. (2006). Putting conflict management into practice: A
being healed and being seriously hurt. Vital Signs, 13(5), nursing case study. Journal of Nursing Management, 14,
14–15. 201–206.
Pittman, J. (2007). Registered nurse job satisfaction and Walker, M.A., & Harris, G.L. (1995). Negotiations: Six Steps to
collective bargaining unit membership status. Journal of Success. Upper Saddle River, N.J.: Prentice-Hall.
Nursing Administration, 37(10), 471–476. Walsh, B. (3 June 1996). When past perfect isn’t. Forbes ASAP, 18.
Qureshi, P. (1996). The effects of threat appraisal. Nursing Wenckus, E. (21 February 1995). Working with an interdisciplin-
Management, 27(3), 31–32. ary team. Nursing Spectrum, 5, 12–14.
Ramos, M.C. (2006). Eliminate destructive behaviors through Willis, E., Taffoli, L., Henderson, J., & Walter, B. (2008). Enterprise
example and evidence. Nursing Management, 34–41. bargaining: A case study in the de-intensification of nursing
Rees, F. (2005). 25 Activities for Developing Team Leaders. work in Australia. Nursing Inquiry, 15(2), 148–157.
San Francisco: Pfeiffer.

