Page 116 - Essentials of Nursing Leadership and Management, 5th Edition

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chapter8 CikguOnline

People and the Process

of Change

OBJECTIVES OUTLINE
After reading this chapter, the student should be able to: Change
■ Describe the process of change. A Natural Phenomenon
■ Recognize resistance to change and identify its sources. Macro and Micro Change
■ Suggest strategies to reduce resistance to change. Change and the Comfort Zone
■ Assume a leadership role in implementing change.
Resistance to Change
Receptivity to Change
Recognizing Different Information Processing Styles
Speaking to People’s Feelings
Sources of Resistance
Technical Concerns
Psychosocial Needs
Position and Power
Recognizing Resistance
Lowering Resistance
Sharing Information
Disconfirming Currently Held Beliefs
Providing Psychological Safety
Dictating Change
Leading the Implementation of Change
Designing the Change
Planning
Implementing the Change
Integrating the Change
Personal Change
Conclusion

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