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today, but I just forgot. If you can’t find someone else, call me back, and I’ll come right in.” Joe’s
manager was furious. “I don’t have time to make a dozen calls. If you knew that you wouldn’t want
to come in today, you should not have accepted on-call duty. We pay you to be on-call, and I expect
you to be here in 30 minutes, not one minute later, or there will be consequences.”
Joe decided that he no longer wanted to work in the institution. With his 5 years of operating
room experience, he quickly found another position in an organization that was more supportive of
its staff.
1. What style of leadership and school of management thought seemed to be preferred by Joe Garcia’s
manager?
2. What style of leadership and school of management were preferred by Joe?
3. Which of the listed qualities of leaders and managers did the nurse manager display? Which
behaviors? Which ones did the nurse manager not display?
4. If you were Joe, what would you have done? If you were the nurse manager, what would you have
done? Why?
5. Who do you think was right, Joe or the nurse manager? Why?

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