Page 144 - ANUAL REPORT MOH 2017

root cause of the incidence that may occur due to a breach in the service delivery system could be
identified through reporting and investigating of the incidence so that the weaknesses in the system
could be overcome.

In 2017, 90 per cent of the clinics had reported their performances, which is 1.9 per cent lower than
that of 2016. Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya and Perak reported high
number of incidences which are 38, 31 and 22 respectively (Figure 43). Medication error was found
to be the highest incidence reported in 2017, followed by patient fall and investigation error (Figure
44). However, the rate of incidences reported to the total number of attendances to the health clinics
is still considered low.

Figure 43
Total Number of Incidents Reported in Health Clinics by States, 2017

Source: Malaysian Patient Safety Council, MoH

Figure 44
Number of Incidence Reported by Categories in 2017

Source: Malaysian Patient Safety Council, MoH

QAP CLIENT FRIENDLY CLINIC AND QAP APPROPRIATE MANAGEMENT OF ASTHMA

The implementation of Client Friendly Clinic and Appropriate Management of Asthma have been
continued with the reviewed and improved web-based PHC QAP survey and reporting system for
second year. Series of newly designed trainings on the use of the system, survey methodologies and

MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 143