Page 146 - ANUAL REPORT MOH 2017
P. 146
CLINIC WAITING TIME MONITORING (TPC HEALTH CLINICS)
Waiting time is monitored nationally through analysis of patient records retrieved from the TPC system
of the 89 TPC enabled clinics and the eMASA for all other clinics. Generally, the percentage of patients
seen by doctors within 90 minutes in the TPC health clinics ranged between 80.9 per cent and 92.1
per cent and nationally 88.9 per cent. Type 6 Clinics achieved the highest performance and closely
followed by Type 1 Clinics (Figure 47). The waiting time performance has increased by 2.5 per cent
and the total patient records retrieved also increased by 14.2 per cent nationally as compared to those
of 2016 (Figure 48).
Figure 47
Percentages of 90 Minute Waiting Time by Types of Clinic 2017
Source: Family Health Development Division, MoH
Figure 48
Percentages of 90 Minute Waiting Time by States 2016/2017
Source: Family Health Development Division, MoH
MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 145
