Page 202 - ANUAL REPORT MOH 2017

FULL PAYING PATIENT SERVICES
Full Paying Patient Services (FPP) has been introduced at the Ministry of Health Malaysia (MoH)
selected hospitals since 2007. This service offers additional incentives to MoH specialists as part of
a retention package to reduce the problem of government specialists’ migration to private hospitals.
FPP patients treated by a selected FPP specialist will be charged fully without subsidies from the
government. The revenue collected by the hospital through these services will be given to specialists
registered under this service and the Government.

Currently, 10 MoH hospitals have implemented this service. Hospital Selayang and Hospital Putrajaya
as Pilots FPP Hospitals, with 8 Phase 1 FPP Hospitals (Hospital Ampang, Hospital Serdang, Hospital
Sungai Buloh, Hospital Pulau Pinang, Hospital Queen Elizabeth II, General Hospital Sarawak Heart
Center, Hospital Sultan Ismail, and Hospital Sultanah Aminah).

After 10 years of implementation, data shows an increasing trend of number of patients and involvement
of MoH specialists in FPP services. By December 2017, there were 342 registered FPP specialists
compared to 71 FPP specialists in year 2009. There were 22,364 patients opting for this service in 2017
which contributed to more than RM19 Million revenue from FPP Services from January to December
2017.

An evaluation of FPP services’ effectiveness had been carried out in 2017, whereby MoH will continue
to improve the services through Action Research methodology before FPP services can be extended
to other MoH hospitals

Figure 6
FPP Patients Trend by Citizenship, Year 2008 to 2017

Total FPP Patients (2008 – 2017)
25,000

20,000
Total Patient 15,000

10,000
5,000

0
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Total 702 818 1,176 2,452 3,084 3,302 3,642 14,098 20,080 22,364
Malaysian Citizen 593 725 1,079 2,329 2,833 3,101 3,448 13,251 18,255 20,446
Foreigner 109 93 97 123 251 201 194 847 1,825 1,918
Source: Hospital Services Management Unit, Medical Development Division, MoH

MEDICAL RECORD
The Medical Record Sub-unit carries out medical record management in all Medical Records Department
in MoH hospitals. This unit provides and coordinates medical records management practice policies.
Among the guidelines that have been issued are:

MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 201