Page 65 - 2020-2021 Training Catalog

Course Goal Telecommunicator
To present the basic standard operating procedures
for telecommunicators and to develop the role and Supervisor Training
responsibilities of the emergency service telecommunicator.

Course Objectives
The student will be able to:
➤ Defi ne the role and explain the characteristics of
the professional telecommunicator; stress and the
telecommunicator; and the telecommunicator’s code of
ethics.
➤ Identify and demonstrate the general operation of
the major equipment components of a modern
telecommunications service center.
➤ List and identify the major information resources
available to assist in the practice of telecommunications.
➤ Differentiate between the organization, general
operational practices, terminology and common service
requests associated with law enforcement, fi re and
emergency medical services, and the North Carolina Who Should Attend
Division of Emergency Management. All telecommunicators (sheriffs, police, emergency service
➤ Identify, explain and demonstrate common call centers, highway patrol, etc.) who are employed by or
reception, prioritization and resource allocation practices sponsored by an emergency services center and are preparing
associated with everyday telecommunications. and/or performing the duties of a communications center
➤ Identify and explain the aspects of civil liability for the supervisor.
professional telecommunicator.
➤ Identify, explain and demonstrate basic radio Course Goal
broadcast techniques associated with emergency To provide the participant with knowledge and skills
telecommunications. required to effectively supervise personnel in an emergency
➤ Demonstrate basic telecommunications training skills in communications center.
a structured telecommunications training practicum.
Course Objectives
Methodologies The student will be able to:
The course employs lecture, discussion, demonstration and ➤ Defi ne and describe the various roles fi lled by the
practical exercises. supervisor.
➤ Identify and initiate proper intervention to solve
Course Requirements problems when they occur.
Attendance is required at all class sessions. All practical ➤ Identify procedures necessary to refer problems and
exercises must be satisfactorily completed and a minimum remedies with proper use of the chain of command.
score of 70% must be achieved on the fi nal Commission- ➤ Defi ne terms and concepts associated with criminal
administered written exam. All students confi rmed for prosecutions and civil prosecutions.
this course are required to provide a completed Medical ➤ List and explain various claims that may be brought
History Statement (F-1) and Medical Examination against an agency in relation to supervisory actions.
Report (F-2), unless they have been grandfathered by ➤ List in writing ways to minimize and/or avoid litigation
the NC Sheriffs’ Education and Training Standards by using proper supervisory methods.
Commission. ➤ Describe the relationship between liability exposure and
policy-and-procedure enforcement.
Special Concerns ➤ Identify ways to better manage personal resources and
ay at 1:00 p.m.
Initial class begins on Sunday at 1:00 p.m. successfully complete a self-assessment of your skills,
knowledge and abilities.
Course Coordinator ➤ Describe how motivation affects work and how to better
Susan M. Gillis motivate employees.
➤ Explain the role of the supervisor as a leadership role
Length of Course model to employees.
hours)
Five and one-half days (48 hours) ➤ Demonstrate key dynamics of the communications
process.
➤ Identify the important attributes of documentation and
how to effectively use it.

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