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Leadership, Management & Supervision

b. Communicating
Confl ict Management c. Providing feedback
d. Showing empathy
for Mid-Level Managers ➤ Given a practical exercise, employ the following soft
processes that may be used to manage confl ict with
someone outside of your agency:
Who Should Attend a. Mindfulness
Mid-level managers in law enforcement, communications b. Inquiry
and detention positions. c. Critical thinking
d. Civility
Course Goal ➤ Given a practical exercise, employ strategies for
To present the student with information necessary to resolving confl ict that include:
identify confl ict, understand elements of confl ict and a. Self-management behaviors
develop a plan for confl ict management within their b. Internal focus
agency. c. Ground rules

Course Objectives Methodologies
The student will be able to: Lecture/Conference/Practical Exercises
➤ In your own words, correctly defi ne “confl ict.”
➤ List and describe in writing Bell and Hart’s Eight Course Requirements
Causes of Confl ict. 100% attendance
➤ Identify in writing the fi ve (5) levels of confl ict. Pretest
➤ Using the Thomas-Kilmann Model for Confl ict Successful completion of post-test
Management, identify and explain in writing the fi ve
(5) modes of addressing confl ict. Special Concerns
➤ In your own words, describe the process for Course is structured for mid-level managers.
identifying the confl ict using the four (4) step model
for framing the problem. Course Coordinator
➤ Defi ne “emotional hijacking”. Laurie A. Austen
➤ Given a practical exercise, employ the following soft LIMIT 2 STUDENTS
skills that may be used to manage confl ict with a co- Length of Course PER DEPARTMENT.
worker or subordinate: Two days (16 hours)
a. Listening

D ATES Click on Available Training on the upper right side. 49
See the NCJA Training Portal: https://ncja-portal.acadisonline.com