Page 4 - newsletter updated

BUSINESS PERFORMANCE 2019-2020

Product Mix
80% 71% 71%
69% 70% 69% 69% 71% 69% 71%
67%
70% 65% 65%
60%
50%
40% 33% 35% 35% 31% 30% 31% 29% 31% 29% 29% 31% 29%
30%
20%
10%
0%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
RW Delivered % VR Delivered %

Level 1 Escalations
9
8
8
7
7
6
5
5
4
4
3 3
3
2
1 1
1
0 0 0 0
0
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

FD and FD+1 Approvals
90% 83% 18%
80% 71% 71% 70% 70% 70% 72% 16%
66% 66% 66% 67% 68%
70% 14%
60% 12%
12%
50% 10%
11%
40% 9% 8%
9% 8% 9%
30% 8% 8% 8% 8% 8% 8% 6%
20% 4%
10% 2%
0% 0%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
FD approvals FD+1 Approvals

Attrition
80%
67% 67%
70%
60%
49% 50% 49% 50% 47%
50% 43% 44% 45%
41%
39%
40%
30%
20%
10%
0%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar