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TEAM SPOTLIGHT

This year, occasions on which Resdev grabbed the spotlight were the success
of the new Privilege Report service, which led Resdev to not only qualify for the
prestigious Merit Awards but also participate in the First Ever Showcase Event
organized by Info Edge. The “Personalized Privilege Services & Report for FF
Customers” Team won the Info Edge Merit Award in Gold Category. It was a
proud moment for all of us.

Personalized Privilege Services & Report For FF Customers comprising of
Operation Team, Customer Service Team and Product Team, came into
operations as a pilot project in July’2018
It was a proactive approach towards client servicing to improve the Net
Promoter Score for Naukri Fast Forward Display Services and to bridge
the gap between us and our customers

NPS improved from 70% to +21%
CSAT increased from 74% to 89%

Complaints reduced from 3.6% to 2.4%
Client base increased from 7K to 4K

Privilege Team Members: Aman Malhotra, Anam Khan, Anita, Jyotsna Chandra,
Avnish Chaudhary, Pooja Kanwal, Vaishali Balodi, Rohit Das, Ankita Rathi, Puneet
Kumar, Vertika Singh, Santosh Vasudevan