Page 5 - newsletter updated

KEY HIGHLIGHTS

Recent Movements

Prateek Verma, Astha Vaish, Abhijit Chauhan and Mamta Yadav have qualified
as a Content Specialist
Divya Chaturvedi has qualified as a Content Architect

Karuna Sharma has moved to QA as an Auditor
Kanika Taneja is managing the Resume Critique Product

The Annual Recruiter Connect activity was initiated in Dec’19. In our endeavour to
stay updated and continuously improve the Resume Writing Product we continue to
meet Recruiters & Hiring Managers from different domains & industries. This year we
have already met Hiring Managers from Ericsson, William E Connor Associates, Tata
Mc Graw Hill, Quadrangle, DSP Investment Managers Pvt. Ltd. to name a few to gather
& validate relevant insights on resume trends (content and formats), and recruiter
expectations.

FY 2019-20 saw various initiatives taken by the QA team in enabling the Resume
Writers towards creating resumes with the right quality and enhancing client
satisfaction. Some of these included strengthening the foundation – a weekly QA
training for new members, rolling-out and orienting members on new SODs, and
conducting Domain Trainings. One-on-one sessions helped in strengthening
connect with roster members and improving their skills & confidence. QA Huddles
attuned the team on recurring gaps – qualitative & hygiene.

Extensive domain trainings conducted from Finance, HR, IT, SCM, Manufacturing, to
even Niche profiles. Process trainings organised on Effective Client Interactions, Irate
Client Handing & Escalation Management. Competency Grid was created and
training were rolled encompassing PDC/CDC/MMC Stage SOP Compliance.
Trainings for Freelancers were conducted focusing on NSWC complaints reduction.

Various employee engagement initiatives were taken comprising of Friday Fun,
Laughter Wednesday, Daily Nuggets – Domain Knowledge Enhancement Activity
and Weekly Contest with various parameters in QA and AMT. Customized measures
were taken during unusual situations like COVID-19 Pandemic which include work
from home activities like Joke of the day, Pic of the day, Daily Fun Activity and Friday
Fun – Team Activity.