Page 21 - ODP Handbook_interactive

2
Qualifications Checklist Level

If you’re considering a new Frequently asked questions What else should I know? City and Guilds Level 2 - Principles of equality and
qualification there are some steps Operational Delivery Principles. diversity in operational delivery
you can take to help you select the How long will my qualification By enrolling in a qualification, - Principles of providing face-to-
right level for you. Consider the take? you will be able to join an online You can do a Level 2 qualification face customer service
questions below and use your community of learners. at the following levels: - Principles of providing customer
answers to support a discussion How long it takes depends on the service in writing
with your line manager: learning you choose and the level Is there a cost involved? - Award - Principles of providing customer
of qualification you take. - Certificate service by telephone
1 - What would you like to gain Yes, but it’s not as much as you - Diploma - Principles of providing customer
from your qualification? Identify It also depends on your might think. service using technology
what skills you already have experience, the length of time To achieve the Level 2 Award, - Principles of calculating liabilities
and what gaps you feel you would you’ve been in your role and Our qualifications represent learners need to pass a total of - Principles of calculating
like to improve on. any prior learning you may have great value for money when three units. entitlements
completed. compared with other professions’ - Principles of dealing with
2 - Why you think an ODP formal qualifications. The costs To achieve the Level 2 Certificate, customer's financial transactions
qualification will benefit you? Is it For City & Guilds qualifications, range from £118.24 to £455.87 learners need to pass a total of
for professional accreditation at you’ll be registered as a candidate depending on the qualification you five units: four mandatory and one Assessment
the level you’re currently working for three years. You will be choose. optional. There will be one multiple choice
at, or would you like to progress expected to complete your chosen test for each unit completed.
and are looking for something to qualification within 12 months, but Further details can be found on To achieve the Level 2 Diploma,
stretch you? you’ll also be able to take any our website. learners need to pass a total of
subsequent qualifications seven units; four mandatory and
3 - What level would you like to do (Certificate to Diploma) during this Please discuss the cost of three optional.
and why? registration period. the qualification with your line
manager before you apply. Aim
4 - Have you considered the time As a Chartered Management The Level 2 qualification gives
commitment required to complete Institute candidate, you’ll have learners the knowledge required
a qualification and how you plan 12 months to complete a CMI More information can be found for employment and/or career
on fitting this in around your work Certificate Award and up to 18 online on the Profession's progression within ODP.
and personal life? months for a Diploma. website.
Units available
Discuss your answers with your - Principles of working in
line manager and identify the best operational delivery
level for you based on what you - Principles of providing customer
want to achieve. An introduction service in a team
to each level can be found on the - Principles of protecting data
next few pages. security in in own area of
responsibility

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