Page 22 - ODP Handbook_interactive
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3 3
Level
Level
City & Guilds Level 3 Award,
- Verify the calculation/entitlement
Certificate & Diploma in
To achieve the Level 3 Certificate
in Debt Management:
Operational Delivery Principles - Customer service in partnership City & Guilds Level 3 Certificate Assessment
- Technical advice
- Investigate suspected non- in Debt Management, learners
You can do a Level 3 qualification compliance This qualification is new to the must successfully complete all
at the following levels: - Manage team and individual ODP qualifications portfolio assignments as instructed.
performance against set and until October 2019 is only
- Award objectives available for DWP (including Child This qualification is assessed in a
- Certificate - Interviews maintenance Group and Social variety of ways to allow learners
- Diploma - Visits Fund) and HMRC colleagues at the opportunity to provide clear
- Managing debt in Operational the following level: indication of their knowledge and
To achieve the Level 3 Award, Delivery abilities.
learners need to pass a total of - Certificate
three units. Assessment The types of assessments used
There will be one short answer To achieve the Level 3 Certificate, are:
To achieve the Level 3 Certificate, test for each unit completed. learners need to pass a total of - Short answer assessments
learners need to pass a total of four units: three mandatory and - Oral questioning
five units: three mandatory and one optional. - Observation checklists
two optional.
Aim
To achieve the Level 3 Diploma, This Level 3 qualification is for
learners need to pass a total of learners who work in the debt
seven units; three mandatory and collection and recovery industry
four optional. who wish to enhance their
knowledge and skills in recovery/
Aim collection.
The Level 3 qualification gives
learners the knowledge required Units available
for employment and/or career - Preparation for debt recovery
progression within ODP. and collection
- Handling customer calls in a debt
Units available environment
- Working in operational delivery - Monitoring debtor accounts
- Safety and security in operational - Negotiation for debt recovery and
delivery collection.
- Principles of equality and - *New unit under development
diversity in operational delivery and available autumn 2019 –
- Resolving customer service Administration of debt recovery &
problems collection
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