Page 10 - Travel Documents Book-combined_Neat

24/07/2022, 13:15 Fwd Booking Reference MYC-18125.htm

Gi vouchers are not refundable a er purchase, any amounts not used in 1 transac on will remain as a
credit.
Gi vouchers are only to be used against the published packages found at www.myholiday.com
Gi vouchers are valid for 36 months from date of purchase. Expired vouchers are non-refundable in whole
or part. Once expired, vouchers are no longer valid and will not be honoured.
exis ng gi vouchers or credits cannot in any circumstances be used to purchase gi vouchers in full or as
part-payment.
Your Gi Voucher may only be used to make purchases up to the ini al Gi Voucher value. If you wish to
make a purchase for an amount that exceeds the Gi Voucher value or the Remaining Gi Voucher Value, you
must pay the excess using another payment method.
Where a trip paid using gi vouchers is cancelled, if any refund is due, will be refunded onto a new gi
voucher.
Gi Vouchers cannot be cancelled once they are issued except if voided by MyHoliday if their value is used or
if they expire.
Gi Vouchers may not, without the prior wri en consent of MyHoliday be resold or offered for resale at a
premium (including via online auc on or other unauthorised resale sites) or used for adver sing, promo on
or other commercial purposes (including compe ons and trade promo ons) or to enhance the demand for
other goods or services. If a Gi Voucher is sold or used in breach of this condi on, MyHoliday may in its
absolute and sole discre on cancel or render invalid the Gi Voucher without a refund and the Gi Voucher
holder may be refused redemp on of the Gi Voucher. MyHoliday will take all reasonable steps to no fy you
of MyHoliday’s inten on to cancel or render invalid a Gi Voucher within a reasonable me before cancelling
or rendering invalid the Gi Voucher.
MyHoliday may cancel or render invalid any Gi Voucher (including any available balance) which MyHoliday
determines in its absolute and sole discre on was purchased at any me and in any way (including via online
auc on or other unauthorised resale sites) by fraudulent means. MyHoliday may cancel any bookings made
using any fraudulent Gi Voucher which may include any non- refundable amounts. MyHoliday will not be
responsible for any costs incurred by you if you purchase or a empt to redeem any fraudulent Gi Voucher.
You acknowledge and agree that you will not be en tled to redeem any available balance on any fraudulent
Gi Voucher and that MyHoliday will not be obliged to hold such balance on file for you or otherwise redeem
or exchange that Gi Voucher. Gi Vouchers may not be used for payment of credit or retailer accounts.
Personal informa on collected in rela on to your Gi Voucher will be handled in accordance with
MyHoliday’s Privacy Policy which is available at www.myholiday.com
The laws of Queensland, Australia apply to these terms and condi ons and any disputes arising in rela on to
them.
CANCELLATION CHARGES & OTHER SERVICE FEES For payments made by you (other than non-refundable
deposits as referred to in the “DEPOSITS, HELD BOOKINGS & FINAL PAYMENTS” clause), if you cancel the
booking, we are unable to provide any refund to you unless and un l we receive a refund of the amounts
paid by us on your behalf to third party travel service providers. Cancelled bookings will incur charges. Travel
service providers are en tled to impose cancella on charges, which can be up to 100% of the amount paid to
them for the relevant service, regardless of whether travel has commenced.

If we receive any refunds from travel service providers, we will pass those refunds on to you. However, you
agree that we shall be en tled to retain a minimum cancella on fee of $150 per person if your booking has
ini al deposit only on file and $300 per person once you have paid your 2nd deposit payment, which you
agree is reasonable compensa on to us for the services that we have provided, and expenses incurred by us
in facilita ng and booking your holiday and processing the cancella on of your holiday.

Non-payment Fees:

Should you default in making any payment in accordance with the agreed trading terms all monies owing to
us will immediately become due and payable. We will be en tled to charge interest at the rate of 3% above
the 90-day bank bill rate as set by The Reserve Bank of Australia per calendar month on all overdue amounts
from the date due for payment un l the date of actual payment. We reserve the right to recover from you
any expense and/or costs or disbursements incurred by us in recovering any outstanding monies including
debt collec on agency fees and legal costs.

Amendment Fees:

Booking amendments will incur a minimum fee of $55 per person, together with any addi onal amendment
fees applied by the service providers.

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