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Other Service Fees:
We reserve the right to apply other service fees in addi on to those charged by airlines, resorts and other
service providers, for any services provided by us in addi on to those included in your holiday package. Some
of these fees may include, but are not limited to, credit card surcharges, late booking fees, processing fees
and urgent documenta on delivery.

COVID Guarantee

Should your confirmed My Cruises holiday package be impacted by 3rd party supplier suspensions due to
COVID-19 that are out of both your and our control, My Cruises will waive our above listed service,
cancella on & amendment fees*. Should your reserva on be impacted by said suspensions, you will be
offered the op on of free amendment, op on to convert into a credit for no charge and refund of paid funds
where applicable by our 3rd party supply partners. *Please note should our 3rd party supply partners charge
a fee; we will be required to pass this on and apply to your reserva on. Should you choose to cancel your
reserva on when a re-book offer has been made, a refund processing fee of $75 per person (in addi on to
any other 3rd party supplier fees) will be applied to your reserva on.

TAXES

Australian departure tax is recorded on your cket as being paid. All quoted taxes are subject to change un l
ckets are issued. There are s ll some countries where taxes are paid upon departure from the airport.
RESERVATIONS

Reserva ons (even a er payment of your deposit and final payment) are subject to us receiving confirma on
from the service provider including cke ng from the airline provider. In the rare instance where a
reserva on request cannot be confirmed by the service provider, you will be offered the choice of alterna ve
arrangements (which may be with an alterna ve service provider), which may be at an addi onal cost or
alterna vely a full refund provided where the service provider allows. You agree that we are not liable to you
for any such addi onal costs.

SPECIAL REQUIREMENTS

All sea ng and meal requirements must be requested at the me of booking. We do not provide any
guarantees in rela on to these requests and they are subject to availability.
FLIGHT SCHEDULE CHANGES

The airlines have the right to reschedule or cancel flights at any me. It is your responsibility to contact the
airline prior to travel to ensure the scheduled departure me has not changed. We do not accept
responsibility should changes occur nor do we accept responsibility for any addi onal cost incurred by you to
make altera ons to your booking to accommodate these changes as these are beyond our control.
SUPPLIER CHANGES

Many of the bonus inclusions which are incorporated into various packages have no associated costs to your
package purchase price i.e. they are ‘free’ inclusions. This includes, but is not limited to, bonus inclusions
such as cruises, golf, massages, day tours etc. Should you elect to cancel any component of your package
there will be no refund forthcoming or any reduc on in the overall package price. Addi onally, should any
‘bonus’ inclusions be cancelled by an operator or any such service not be provided to you, no refund will be
forthcoming nor will any addi onal service or compensa on be provided unless offered directly to you by the
service provider responsible for that service. In such circumstances that the inclusion cannot be provided for
any reason, we may elect to find an alternate date, supplier or inclusion.

TRAVEL INSURANCE

We strongly recommend that you obtain travel insurance. The Australian Government also strongly
recommends that all travellers obtain travel insurance prior to travel. We are an authorised representa ve of
Covermore AFS Licence No 241713, on whose behalf we are able to offer you a travel insurance product. You
must obtain a Product Disclosure Statement rela ng to the travel insurance product you are considering
purchasing and should read that documenta on before making any decision about whether to acquire the
product. Our reserva ons consultants can provide you with general informa on about travel insurance at the
me of booking. If you do not obtain travel insurance either through us or another travel insurance provider,
you acknowledge that you may be required to sign a disclaimer.

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