Page 3 - MODULE QUALITY TOOLS DMQ 30262
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DMQ 30262
1.2 WHY WE NEED TO IMPROVE THE QUALITY SYSTEM?
To be effective in performing quality improvement in manufacturing or service
industry, one need to address the needs of the system as a whole. In this chapter,
we have attempted to address quality improvement techniques from an integrative
perspective.
To be successful, a business or organization must balance the needs of these
different functions around a coherent business vision and strategy. The objective of
the quality system is to satisfy the customer. Customer satisfaction will translate to
higher customer retention, which finally leads to improved profitability.
A quality system as shown in Figure 1 uses the business model with a focus on the
customer and includes the dynamics of continual improvement, change, planning,
and renewal. Continual development is necessary for the company to learn and grow.
Example 1.1:
Why is continual improvement necessary for a business organization?
Solution:
KKTM Kuantan 2 DMQ 30262
