Page 4 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

Continual improvement is necessary for a company to learn to grow.
Companies that are unable to adapt find themselves within stagnant cultures

and labour forces. Many managers, upon discovering that their organization
has reached this point, feel they must resort to draconian measures such as
layoffs and organizational re-engineering to achieve change. If they had

pursued continual improvement and learning in the first place, they might not
have reached this juncture.

This quality system is not just a series of variables and relationships. It is an
interconnected, interdisciplinary network of people, technology, procedures, markets,
customers, facilities, legal requirements, reporting requirements, and assets that

interact to achieve an end. The most important aspect of the quality system is the
people involved because they are the engine of creativity and innovation. Technology

is very good at performing routine tasks; however, technology on its own cannot
innovate. Therefore, how we manage people may be the most important key in this
quality system to unlock an organization’s human resource potential.

W. Edwards Deming believed that we should continually and forever improve the

production system, which includes the people. In this chapter, we present the tools
that are commonly used to unlock this human potential for change and improvement.

1.3 ISO MALAYSIA QUALITY STANDARD

1.3.1 What is the ISO?

ISO is the acronym for the International Organization for Standardization, which

develops voluntary International Standards that provide state-of-the-art specifications
for products, services, and management systems in order to break down barriers to
international trade.

Product standards can cover material specifications such as ISO 216, which defines

standard paper sizes; ISO 17269, which sets standards measuring car tires; ISO
10191 that states laboratory test methods for car tires.

The best-known management system standards are ISO 9001 Quality Management
System, ISO 14001 Environmental Management System, and ISO 22000 Food

Safety Management System.
The ISO is comprised of members from the national standards bodies of 163

countries. It’s Central Secretariat in Geneva, Switzerland, coordinates the system.

KKTM Kuantan 3 DMQ 30262