Page 46 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

Figure 3.9 Responsibility Matrix Diagram

3.7 PROCESS DECISION PROGRAM CHART

A process decision program chart is a tool to help brainstorm possible contingencies

or problems associated with the implementation of some program or improvement.
Figure 3.10 shows such a chart in tree form.

The steps are as follows:

 In developing the tree diagram, place the first-level boxes in sequential order.
(These are the boxes in the first column in Figure 3.10)

 Moving to the second level, list implementation details at a fairly high level. Try to
be all-inclusive at a macro-level.
 At the third level, ask the questions, “What unexpected things could happen in

this implementation?” or “What could go awry or wrong at this stage?”
 At the fourth level, brainstorm possible countermeasures to the problems

identified at the third level.
 Evaluate the counter measures for feasibility and mark those that are feasible
with an O and those that are not feasible with an X.

KKTM Kuantan 45 DMQ 30262