Page 49 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

3.9 REFLECTIONS ON THE MANAGERIAL N7 TOOLS

As you can see, the N7 tools are useful for managing long projects that involve teams. With
the B7 and N7 tools, you have a reasonably good set of skills that will help in managing

many projects. They have been used successfully in many different settings and for many
different purposes.

SUMMARY

In this chapter we have studied on the seven new tools for improvement:

1. Affinity diagram

2. Tree diagram
3. Interrelationship digraph
4. Matrix diagram

5. Prioritization grid
6. Process decision diagram

7. Activity network diagram

REFERENCES

1. Foster, S.T. 2005. Managing Quality: An Integrative Approach, 3 Ed. USA, Pearson
rd
Education International.
2. Goetsch, D.L. 2003. Introduction to Total Quality Management for Production,

Processing, and Services, 4 edition. New Jersey, Pearson Education International.
th

KKTM Kuantan 48 DMQ 30262