Page 105 - 100 - HR Management Manual

expectations first, by both parties. The best way to start discussing
these are by using examples of keeping commitments, deadlines,
problems, etc.
 All following EDM’s are held starting with the form “Employee
Development Meeting Weekly or Monthly” blank found in the
procedures manual under “Forms-Misc”.
 The employee (not the supervisor) fills it out as each area is
discussed. It is not filled out prior to this meeting as there is no
need for either individual to prepare for an EDM.

How to Handle Frustrations: Schedule a follow-up meeting with the staff member and answer
the following questions IN WRITING. Share the results with YOUR
manager, or even up to the owner if needed. (found under “Forms-
Misc” in the procedures manual named “Frustrations Form”:

1. What is bothering me?
2. Who and/or what is contributing to the frustration and how?
3. How is our hospital structured so this undesirable pattern of
events exists in the first place?
4. How much might this problem be COSTING us? Estimate cost if
needed.
5. What result are my NOT getting?
6. What is the solution going to look like?
7. Does it make sense to address this NOW? If not, when?
8. What exactly does the system/procedure need to look like?
Write it now as a synopsis.
9. How will this system/procedure be implemented and when?

Drill/Quiz for “EDM’s”:

1. Why do why have EDM’s? What happens if we do not?
2. How does it help employees?
3. How does it help supervisors?
4. Show your trainer where you find both types of EDM forms.
5. When are they scheduled? How often?
6. Where are they held? How many people are in each meeting? Why not 3 or more?
7. How do you prepare for EDM’s?
8. As you complete one EDM is the next one scheduled? Why or why not?
9. For supervisor’s only: Do you discuss how EDM’s are going with you and your direct reports?
10. Show your trainer the scheduled EDM’s you have coming up.
11. In your own words what do you do with a frustration? Show your trainer the form on the
computer. Who do you turn it into?

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