Page 102 - 100 - HR Management Manual

Training System Resource Standards:

1. Training process must be UNINTERRUPTED and PROTECTED from distractions. Trainer should
have planned for this with the time and location.
2. More time is spent on Purpose, Vision, and VALUES than other issues. The rest is irrelevant
without these being in line with the practice and employee.
3. Training must be completed in “small bites”, one procedure at a time. Training is comfortable
and relatively easy for both parties. To accomplish this training is NOT scheduled for 8 hours solid.
Frequent breaks for food, observing, physical tasks/drills, practicing alone on computer tasks,
scavenger hunts, etc. accomplishes this purpose. Trainer must recognize fatigue or confusion.
4. Tone of communication during hiring and training is positive and supportive.
5. Both trainer and trainee are constantly in a feeling of HARMONY or the process is stopped,
problem is corrected, harmony achieved, and then move forward.
6. Trainee demonstrates FULL AGREEMENT and FULL COMPETENCE of each step before moving on
to next step.
7. Both trainer and trainee have full confidence that trainee is completely confident and will happily
comply with how they were trained BEFORE either party signs off and moves onto next step.
8. Certificate presentation generates a feeling of PRIDE for both trainee and trainer.
9. Certificate presentation generates a feeling of ACCEPTANCE by the rest of the team that have
been trained AT THAT LEVEL OR ABOVE.
10. Certificate presentation generates a feeling of DESIRE FOR FURTHER TRAINING by the rest of the
team that have been trained UNDER that level.
11. Time spent training on each procedure is long enough to reach desired result statement on each
AND efficient enough training not to go over the listed scheduled time for it.

Drill/Demonstration Questions for Managers Using this System:

1. Explain the result statement of this system in your own words
2. Who holds the overall responsibility for this training system?
3. Who else participates?
4. Explain the overall process of how the training system sequence works
5. Print the forms needed to train the inventory manager on procedure 10008. What training form
would have been completed before this?
6. Where is the training done? Why?
7. Explain what it means to have harmony and full agreement during training.
8. What would you do if you finished training on a procedure and you FELT some sort of objection
or blank feeling among the trainee?
9. Why would we want to train staff this way?
10. When can the new hire be scheduled for on-the-floor duties? Why not before?
11. What would happen if we didn’t train this way?
12. Why not follow the average training of “watch me and then you do it”?

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