Page 43 - 100 - HR Management Manual
P. 43
Quality Control Officer:
This individual should be a veterinary technician strongly interested in the highest quality patient care.
They should have a knowledge of how patients should be treated with veterinary care, drugs, and
procedures. They should be able to easily recognize when a patient’s treatment could have been better.
They also have to strongly understand how some patient care procedures would not warrant the cost
(booties in surgery, ultrasound machine in house, etc.). Their ideas should be geared towards
preventing or solving a true problem with patient care.
They should be very interested in the technical delivery of services. They should enjoy learning about
patient care.
The second priority is client service. They need to fully understand how we can have double checks and
surveys to create the absolute best experience for every client every time consistently.
Often times this position is held from above by the director of medical services.
WHERE THE RECEPTION CANDIDATES ARE NOW:
Where working: Promoted from within as a tech or held from above by the DMS.
Where living: They are currently living within a 30 minute drive of our practice.
Why they will like Legacy Vet: They will like that we analyze ways to make things better for pets.
They will like that they can suggest ways to improve care. They will like learning.
Why they will like our position: They will like that in the past they have had concerns but now
those concerns are heard and addressed. If feasible their suggestions will be implemented.
They will be attracted to the job because of the clear outlines of the job that makes it easy for
them to complete which as a result gives them time to bond with clients and see happy pets.
Page | 41
Copyright © 2018 Julius IP, LLC. All Rights reserved. No part of this book may be reproduced by any
means, nor transmitted, nor translated into machine language without written permission.
