Page 109 - Receptionist

19052 – Groupon

Results Statement: To get more pets needed care that they otherwise
would not have.
 More new clients happy to try us and return.
 More inactive clients happy to come back.
 More active clients receiving more needed services
for their pet(s).

Primary Responsible Position: Receptionist

When Scheduling with Groupon: When a person schedules an appointment and
mentions that they have a Groupon, they must be
reminded to bring in their voucher OR show an
electronic version of their voucher on their phone,
simply copy the code from it. Without a physical or
electronic copy, we cannot accept the Groupon.
Details of Groupon Discounts:

 The Groupon cannot be combined with other offers.
Explain to new clients that it is better to use the free
first exam on visit 1 and use the Groupon on their
SECOND visit.
 At any time, the buyer is able to get a full refund from
Groupon based upon their refund policy. Note: We do
not offer refunds against Groupon
 Director of Marketing will submit a weekly summary of
Groupon sold.
 Groupon offer is located:
https://www.groupon.com/deals/legacy-veterinary-
hospital
 Original amount paid never expires but the discount
does expire
o Expiration date is written on the voucher
o When entered on the redemption dashboard,
the message will state if the discount has
expired
o Temporarily we will honor the discounts if
expired.

 TWO vouchers available
st
o 1 Voucher = $ 25 for $ 50 of veterinary
services. Cannot be applied to boarding,
grooming, food or retail products
nd
o 2 Voucher = Boarding

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