Page 112 - Receptionist

19054 – Good Samaritan Cases

Results Statement: To help ALL pets in emergency situations, including those pets
brought to us by non-owners (good Samaritans). As a result, we
are helping the community by providing certain emergency
services free of charge.

Primary Responsible Position: Receptionist

What is a Good Samaritan case? A pet who is found (NOT by the owner) in need of immediate
emergency medical care AND is

What can we do for a Good Sam case?
 Provide a FREE emergency doctor exam
 Stabilize the pet for any critical issues.
 Manage any acute pain.
 This allows a Good Samaritan to have the pet examined
and stabilized with no financial obligation.
 The doctor can give the good Samaritan an estimated
cost for continued non-emergency care.
 Offer the contact info for local rescue groups for any
non-emergency care.

What is NOT a Good Samaritan case? A pet in good health that is found by a person who intends to
keep the pet and is willing to take financial responsibility for the
patient whether they keep the pet or not.

A pet in good health that is found and NOT in need of
immediate emergency medical care.

What can we do for a non-Good Sam case?
 Take care of the pet at the expense of the person that
brought us the pet.
 The person who brought the pet signs all routine
paperwork and pays any required deposits.
 We can offer a New Client Free Exam coupon after
routine paperwork and check-in.
 Offer the contact info for local rescue groups for any
non-emergency care.

Drill/Quiz for ‘Good Samaritan Cases:

1. Why do have this procedure? What would happen if we did not? If the staff did not know it?
2. Explain in your own words what is Good Samaritan cases and what we can do for them.

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