Page 104 - Receptionist

19046 – Euthanasia

Results Statement: To complete euthanasia’s in way that is both sympathetic to the client,
comfortable and ethical for the pet, medically prudent, and financially
sound for the client and hospital.

BEFORE the Euthanasia Appointment:
 See “Communication Scripts” , “Appointment Making – DVM’s” and
“Scheduling Guidelines” for making the appointment.
 The receptionist will print the euthanasia form for the client sign
along with the treatment plan.
 A doctor consultation and/or exam is REQUIRED if:
o It is a new patient or
o We haven’t treated the patient for a chronic illness.
o This is required so that the doctor that be comfortable it is
the right decision before it’s completed. If in doubt, ask the
doctor.

DURING the Euthanasia Appointment:

 Receptionist, tech or TA escorts the client into the exam room ASAP,
immediately if possible. This is an extremely emotional event and
clients do not want to be out in the open for others to see.
o Tech and TA responsibility only (not receptionists):
o After the doctor examines the patient, if exam is required,
the technician will go into the exam room to discuss final
arrangements (private or group cremation) and offer a Paw
Print.
o The technician will have the client sign the Euthanasia form.
o The technician will enter the amount of Euthasol used in
AVImark on the patient’s chart.
o The technician will call the receptionist from the back and
let them know the client is ready to pay.

 The receptionist will go into the exam room and process the
payment from the client BEFORE the euthanasia WITHOUT THE
CLIENT leaving the exam room.
 Unless a special circumstance exists payment is BEFORE the
euthanasia. This allows the client to leave after at their
convenience without having to do anything.
 After the client has paid, the receptionist will call the back to let the
technician know payment has been collected.

[101]