Page 26 - Receptionist

19006 – Appointment Making – Boarding Reservation

Results Statement: Boarding reservations are made at a time convenient to the client and our
availability for that pet to stay with us. The client is satisfied with the
reservation, shows up as scheduled, and picks up as scheduled.

Primary Responsible Position: Receptionists

Vacancy or No Vacancy?:
 Click on boarding calendar located as a little house bottom at the
top middle of AVImark. Look at the boarding calendar. It is
separated into the various areas pets board: Luxury, Kennel, Cat
Condos’, Etc.
 Check the area you need to see if there is vacancy.
 Do NOT overlap drop off and pick up days in one cage/kennel
 You may be able to move some reserved spaces so pets stays can
end one day and start a new stay the next day. This will create new
space.

Routine Blocked Off Cages:

 7 small & 2 large kennels will be BLOCKED OFF in AVImark in the
ICU area. They will NOT be available for boarding.
 The blocked off kennels will be for drop-offs, treatment,
emergencies, surgeries, extended stays, daycare, and day
boarding.
 If needed, consult with a manager if a blocked kennel needs to
be used for additional boarding.

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