Page 28 - Receptionist

Existing Client:

1. Go to client’s name or chair button at the top of AVImark
2. Click Choose
3. Highlight correct patient
4. Click continue
5. Select patient by highlighting name with a left click
6. Go to Work With
7. Click Boarding Calendar
8. Find an appropriate time, date, and kennel for client
9. Right click on appropriate space and click New.
10. It will ask if you want to make a drop off appointment and you click “yes” and make a drop off
appointment (make sure its is under the boarding section not a doctor, groomer, or surgery).
11. Extend the pick-up date to the appropriate time
12. Click Apply
13. X out of the reservation box
14. When finished click Done
15. Remind new client that pet(s) must have the following current vaccinations and negative fecal
test within the last year in order to board. This is required for their pet(s) safety and the safety of
other pets.
16. If not current: Offer that we can:
a. Have a complimentary new patient doctor exam here. We can update the vaccine(s)
and/or fecal while they are boarding.

**** IMPORTANT: IF THE PET IS DUE FOR SERVICES IN ADDITION TO THE BOARDING
MAKE SURE THEY KNOW NOW!! OFFER TO GO OVER WHAT IS REQUIRED AND THE
APPROXIMATE COST NOW WHILE BOOKING!! WE DON’T WANT TO SURPRISE THE
CLIENTS WITH EXTRA SERVICES AND COSTS AFTER THEY ARRIVE! ****

- or -
b. The client can bring in or send ahead of time proof of vaccinations and a negative fecal
test within the last year.
- Dogs:
- *Current Rabies + Distemper, Parvo, Parainfluenza + Leptospirosis + Bordetella
- Fecal – negative test within the last year
- Cats:
- *Current Rabies + Feline Distemper + Feline Leukemia
- Fecal – negative test within the last year
- * Note: See separate procedure for vaccine guidelines or see AVImark reminders for
that individual pet after vaccine history is entered

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