Page 27 - Receptionist

Ask the caller: “Have you been to us before?”.

New Client:

1. Establish Client and Patient in AVIMARK CID first
2. Click Boarding Calendar
3. Find an appropriate time, date, and kennel for client
4. Right click on appropriate space and click New
5. It will ask if you want to make a drop off appointment and click “yes”.
6. In Notes…Enter in all pertinent information regarding the appointment (Timestamp; reason for
appt.; document what client tells you- be specific!)
For Example: “LMH: 02-10-15 at 11:31a: Boarding Luxury 12/23 – 1/5/16. Grooming apt
scheduled with Missy on 1/2/16. Also due for Wellness Exam with vaccine update.”
7. Extend the pick-up date in the Boarding House module to the appropriate time
8. X out of the reservation box
9. When finished click Done
10. Remind new client that pet(s) must have the following current vaccinations and negative fecal
test within the last year in order to board. This is required for their pet(s) safety and the safety
of other pets.
11. If not current: Offer that we can:
a. Have a complimentary new patient doctor exam here. We can update the vaccine(s)
and/or fecal while they are boarding.

**** IMPORTANT: IF THE PET IS DUE FOR SERVICES IN ADDITION TO THE BOARDING
MAKE SURE THEY KNOW NOW!! OFFER TO GO OVER WHAT IS REQUIRED AND THE
APPROXIMATE COST NOW WHILE BOOKING!! WE DON’T WANT TO SURPRISE THE
CLIENTS WITH EXTRA SERVICES AND COSTS AFTER THEY ARRIVE! ****

- or -
b. The client can bring in or send ahead of time proof of vaccinations and a negative fecal
test within the last year.
- Dogs:
- *Current Rabies + Distemper, Parvo, Parainfluenza + Leptospirosis + Bordetella
- Fecal – negative test within the last year
- Cats:
- *Current Rabies + Feline Distemper + Feline Leukemia
- Fecal – negative test within the last year
- * Note: See separate procedure for vaccine guidelines or see AVImark reminders for
that individual pet after vaccine history is entered

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