Page 30 - Receptionist
P. 30
Quiz/Drill for Appointment Making – Boarding:
1. Why do we have this procedure? What would happen if we all did not follow it the same way?
2. Role play with your trainer using AVImark and an ACTUAL EXISTING CLIENT and pretend NEW
CLIENT:
a. The Trainer pretends to call acting as that client. Trainee “answers the phone”.
b. Book AT LEAST TWO reservations using the right questions Show your trainer the
booked reservation before moving onto the next one.
c. Delete the reservation(s) in AVImark.
d. Your trainer deletes the fake new client (you may need to get an exec for this)
3. Get a pass and sign off when both you and your trainer are certain you can and will book clients
this way in less than 3 minutes on each one.
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